Frequently Asked Questions
Everything you need to know about your Lumia Health journey.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Are your products certified for quality?
Yes, all Lumia Health products undergo rigorous third-party testing and are manufactured in FDA-registered facilities to ensure the highest standards of safety and efficacy.
Can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer subscription discounts?
Yes, by choosing our 'Subscribe & Save' option, you can receive your favorite health essentials on a recurring schedule and save 15% on every order.