Returns & Exchanges
At Lumia Health, we want you to be completely satisfied with your wellness journey, which is why we offer a 30-day return policy on all eligible products. If your purchase doesn't meet your expectations, we are committed to making the return or exchange process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place the items in their original packaging, ensuring all tags and seals are intact to qualify for a full refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing